Customer Reviews

The whole gang at The Designery of North Raleigh was great to work with and the staff went above and beyond from helping us get the layout we wanted exactly right, to making sure everything on the install was done well and correctly. Highly recommend! Thanks Merrills!

My overall experience was horrible! It was intentionally slow and uncaring. Here it goes: I walked into the store on a Saturday and met a wonderful energetic women, with GREAT design ideas she encouraged me to make an appointment for that following Monday. When I walked in, it was a totally different very stoic crew. None the less I proceeded and scheduled a measurement appoint for March 18. (of course, no follow-up, I had to call to asked what the next steps were). They apologized and said that the had to next meeting would be a design one which was held on April 1st. On April 12th we finally got a design that I was pleased with (all done on-line back and forth through emails) Of course, I heard nothing about next steps. On April 29th I called back and asked if I could come in and finalize things. They said of course! So, an appointment was made on May 5th where I spent about an hour finalizing flooring, cabinetry etc. They informed me that I would get a price quote by weeks end. Now, it's May 27th (of course I called). The design person apologized and said that the quote will be sent over today. (Of course I got NOTHING) Now you tell me the nightmare that would happen if I proceeded. When I complained about my experience, they wrote: "I'm sorry to hear that, if you change your mind, we'd be happy to help." I know now that they had NO intention of completing my project!

True and Dana were extremely helpful and professional, really appreciative for the instant customer service.

We recently closed on our new home and needed 7 closets completed. The vendor who originally quoted us the job could not deliver, so we found the Designery and Dana was a pleasure to work with. He made sure the communication was prompt and seamless. They stuck to the timelines of the project and it was completed with exceptional professionalism. Will be doing additional projects through them in the future. Highly recommend!

So excited for the Merrills as they make their dream a reality. Honest, hardworking folks that will ensure things are done the right way for a fair price. They won't cut corners. When I think of high quality, I think of them! You won't be disappointed!